Responsible for, but not limited to: troubleshooting, installing, repairing, and supporting network devices, computers, and associated system software and hardware. Providing assistance to various users to ensure data integrity and proper system use.
ESSENTIAL DUTIES AND RESPONSIBILITIES include the following:
• Identifying the hardware and software needed to provide solutions to problems.
• Physically install switches, routers, and other related network equipment, including appropriate wiring and cabling.
• Adjust, repair and replace worn or defective components.
• Assisting in the customization and adaptation of existing infrastructure to meet user’requirements.
• Providing telephone, face-to-face and online support to users.
• Provide network support of software applications, including installation and configuration of software.
• Repair and replace defective wiring, looms and connections.
• Providing information relating to hardware and software purchasing decisions.
• Other duties as assigned by the Associate Dean of Information Technology.
• CCENT or Network+ certification.
• Proficient technical knowledge and troubleshooting experience with Network switching, wireless access points and routing protocols.
• Ability to interact in an effective, responsive, and timely manner with users through telephone calls, electronic mail, and office visits.
• Logical approach to work, self-reliance and ability to work independently.
• Ability to investigate, identify and solve problems quickly and efficiently.
• Desire to learn new technologies
EDUCATION and/or EXPERIENCE
An Associate’s degree preferred in a computer related field plus one year of significant, responsible related computer work experience.
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Ability to read and comprehend simple instructions, short correspondence, and memos. Ability to write simple correspondence. Ability to effectively present information in one-on-one and small group situations to job candidates and other employees of the College.
Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percent and to draw and interpret bar graphs.
Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is regularly required to sit and talk or hear. The employee frequently is required to walk; use hands to finger, handle, or feel; and reach with hands and arms. The employee is occasionally required to stand and stoop, kneel, crouch, or crawl. The employee must frequently lift and/or move up to 10 pounds and occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, color vision, and ability to adjust focus.
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions